Information We Collect from Users
Account and identity information
During registration, 197 collects the personal information needed to verify your identity and provide a secure service. This includes your full name, email address, mobile number, date of birth, and address details. This information is used solely for account verification, service communications, and compliance with legal requirements.
Device and browser information
The 197 platform automatically records technical information when you access the platform, including device type, operating system, browser type, IP address, time zone, and language settings. This information helps us identify technical issues, optimise the user experience, and strengthen account security by detecting unusual access patterns.
Payment and transaction information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method, such as your bank name, masked account number, and transaction records. 197 does not directly store your credit card number or PIN — this sensitive information is handled by approved payment providers using industry-standard encryption.
Usage data and platform activity
We record usage data such as pages visited, games played, bets placed, session duration and interactions with platform features. This data is used to improve our services, personalise the user experience and identify usage patterns that may indicate security issues or support needs.
How We Use Your Information
197 uses collected information only for legitimate, limited purposes. We do not use your data for anything beyond what is stated in this policy without first obtaining your consent.
- Account management: Processing registrations, verifying identity, enabling secure logins and managing your account settings.
- Transaction processing: Processing deposits and withdrawals in MYR accurately and securely.
- Customer support: Helping you resolve enquiries, technical issues, or account-related disputes.
- Service communications: Sending important notifications regarding your account, policy changes, and security updates.
- Platform improvements: Analysing usage patterns to improve the design and performance of the 197 platform.
- Fraud prevention: Identifying and preventing fraudulent activity, money laundering, or platform abuse.
- Legal compliance: Fulfilling applicable legal and regulatory obligations, including requests from lawful authorities.
- Personalise your experience: Tailoring content display and recommendations based on your preferences on the platform.
Cookie Usage and Session Tracking
The 197 platform uses cookies and similar tracking technologies to enhance the user experience and maintain session security. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies. Session cookies required to keep you logged in while using the platform and will be deleted when you close your browser. Preference cookies stores your preferences, such as your chosen language. Analytics cookies helps us understand how users interact with the platform so we can continue improving it.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality, including your ability to stay logged in or access certain features without interruption.
Data Storage & Security
197 takes appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, modification or destruction. All data transmitted between your device and our servers is secured using industry-standard SSL (Secure Socket Layer) encryption.
Your personal data is stored on secure servers with strict access controls. Only authorised personnel who require access to the data for operational purposes are permitted to do so. All staff who handle user data are bound by strict confidentiality obligations.
Data retention periods depend on the type of information and applicable legal requirements. Transaction data is retained for as long as required under applicable financial and tax laws. Inactive account data may be deleted after a reasonable period, with prior notice to users where possible.
In the event of a data security incident that materially affects your personal information, 197 will notify you via email or an on-platform notice within a reasonable timeframe.
Your Rights as a 197 Platform User
You have the right to request a copy of the personal data we hold about you. Requests will be processed within a reasonable timeframe. Contact our support team via email to initiate a data access request.
If you find that any information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic details through your account settings, or contact support for more complex amendments.
You may request the deletion of your personal data under certain circumstances, such as when the data is no longer needed for the purpose for which it was collected. Please note that some data may need to be retained to fulfil legal obligations.
To exercise any of the above rights, please contact the 197 support team by email at [email protected]. You may also refer to our FAQ section for more information on how to manage your data privacy.
Data Sharing and Policy Changes
Sharing with third parties
197 does not sell, rent or disclose your personal data to third parties for marketing purposes without your consent. However, we may share information in the following limited circumstances:
- Approved payment providers, for processing deposit and withdrawal transactions in RM.
- Technical service providers who assist with platform operations, subject to strict confidentiality agreements.
- Government authorities or law enforcement bodies where required by applicable law.
- In the event of a platform merger, acquisition, or asset sale, users will be notified in advance.
Changes to this policy
197 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments. When material changes are made, we will notify users via a prominent notice on the platform or by email to the registered address.
We encourage you to review this page periodically. Continued use of the 197 platform after any changes take effect constitutes your acceptance of the updated policy. The date of the last update is always shown at the top of this document.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected]. Further information is also available in our FAQ section our platform.
Your Data is Safe, Your Experience is Secure
At 197, we are committed to protecting your privacy and data security at all times. Go ahead and register or log in to your account with complete confidence.